Terms & Conditions and Privacy

1.Booking accommodation and other services

Accommodation and other services at Bouda Klínovka can be booked, and the reservation confirmed by the responsible person, in writing — that is, through Bouda Klínovka's reservation systems at klinovka.com/rezervace, www.hotel.cz, www.penzion.cz or by e-mail at recepce@klinovka.com, or through www.booking.com.

A reservation is considered confirmed by either an automatic e-mail confirmation generated by the relevant online reservation system or an e-mail confirmation from the responsible person. A reservation requires payment of 100 % of the accommodation costs in advance, unless one of the reservation systems states otherwise. The reservation is only confirmed once payment has been made.

Booking and payment of accommodation costs through the Booking.com reservation system are governed by the rules of that system.

2.Cancelling or changing a reservation for accommodation and other services

A paid reservation under point 1 may be cancelled or changed 14 days or more before the planned start of the stay, for stays of two nights or longer. A paid reservation under point 1 cannot be cancelled or changed for one-night stays. You may transfer such a reservation to another person free of charge.

Please send requests to cancel a date or change the guest staying to recepce@klinovka.com.

The procedure set out in point 2 above does not apply to reservations made through the Booking.com reservation system. Cancellations and changes to such reservations are governed by Booking.com's rules.

3.Guest no-show

If a guest does not arrive on the reserved date, the reservation is cancelled without a refund of the costs paid. Arrival on the reserved date means the day of arrival by 8:00 p.m. A later arrival time can be arranged individually in writing at recepce@klinovka.com. An e-mail confirmation from the responsible person counts as confirmation of the later arrival time.

The accommodation provider hereby reserves the right not to accommodate a guest without giving a reason, in particular in the case of late arrival (after 8 p.m.). In such a case, the reservation is cancelled without a refund of the costs paid.

No-show rules for reservations made through Booking.com are governed by the rules of that portal.

4.Check-in and check-out times

Check-in is possible from 4:00 p.m. to 8:00 p.m. For arrivals later than 8:00 p.m., the provisions above apply. Early check-in is possible if the reserved room is available — free of charge, by arrangement with the Bouda Klínovka reception.

Guests are required to vacate the room (check-out) by 10:00 a.m. on the last day of the valid reservation. Later check-out is possible only by prior arrangement with the reception.

These general terms and conditions are effective from 1 January 2025.

1.What information we collect and how we collect it

We collect the following information:

Information you give us. This is your personal data that you provide when you contact us or are interested in our services. You usually give us this data by filling in and submitting a form on our website, by ordering our services via e-mail, or when you come to stay with us. This includes, for example, your first name, surname, e-mail address, phone number or the name of the organisation you represent.

Information we obtain when you use our services. We may collect information about how you use our services, how satisfied you are with them and whether you enjoyed your stay with us.

If you intend to stay with us together with your own children or children entrusted to your care who are under 16, we will also process their personal data, to the same extent and for the same purposes as for adults.

We process your personal data in accordance with the above Policy on the basis of the performance of a mutual contract or your request, the fulfilment of our legal obligations, our legitimate interest, or any consent you give for specific processing. Before using information for a purpose not set out in this Policy, we always assess whether your consent is required. If so, we will inform you and ask for your consent.

The legitimate interests on the basis of which we process your personal data arise from our mutual relationship. Our legitimate interests for processing your personal data are in particular:

• contacting and informing you in the course of our mutual business relationship, including any direct marketing;
• improving our services;
• promoting our services;
• keeping records relating to your economic situation;
• providing customer support services effectively;
• protecting our and your legal claims.

We use your data in our internal documentation, in which we keep records of where your personal data is stored, how it is secured, whether your data has been deleted, who deleted it and when, so that we can demonstrate our compliance with data-protection legislation and at the same time fulfil our other obligations arising from other legislation.

You can refuse the processing of your personal data for the purpose of sending commercial communications at any time, and this will not affect our other mutual relationships. If you are not sure whether consent to receive such communications has been given, or you wish to withdraw it, simply send us an e-mail with the relevant request to recepce@klinovka.com, or to any other address from which you have received a commercial communication from us. Withdrawing consent does not affect the lawfulness of processing based on the consent given before its withdrawal. Your personal data will not be used for any automated decision-making, including profiling.

2.How long we process the information we collect

Your personal data is only ever used for as long as is strictly necessary to fulfil the purpose for which it was collected.

3.Who has access to the information

We take care to protect personal data and never sell databases of personal data. We pass personal data on to third parties only for the purposes stated above, and only to the extent necessary.

To help raise the quality of our services and carry out certain activities, your personal data will be processed on our behalf by processors who provide us with:

• server, web, cloud or IT services;
• accounting services.

We ourselves process your personal data only within the European Union or the European Economic Area.

Whenever we pass your personal data to third parties, we always do so on the basis of an adequate contract with those parties, so that we can keep track of how they handle your personal data.

4.How we secure your personal data

We are aware that securing personal data so that it cannot be misused is an important obligation we owe you. We therefore strive to use the best possible security measures effectively to prevent misuse of, or other unauthorised interference with, your personal data. In the course of our activities we will do everything in our power to prevent such a security incident from occurring — in particular, we will regularly train all our employees who come into contact with your personal data on the subject of data protection, we will adopt internal company regulations governing the protection of your personal data and familiarise our employees with them, and we will always use modern technical solutions to secure our processing.

If, despite our best efforts, a security incident were nevertheless to occur that could pose a high risk to your rights and freedoms, we will inform you of this without delay, via the e-mail address provided and by publishing such information on our website, including all necessary details.

To secure your personal data, we have adopted the following measures:

Organisational security

We place emphasis on securing your personal data against human-factor risks, in particular:

• we have adopted and maintain internal security guidelines and documents;
• we regularly provide training for employees and other staff on the rules for handling personal data and on information-security risks;
• we contractually regulate the liability of employees, external collaborators, suppliers and other third parties with access to your personal data;
• we have adopted and maintain standardised processes for handling your personal data.

Technical measures

We have implemented important technical measures to ensure the security of your personal data, in particular:

• access to systems containing personal data only under a password;
• regular maintenance of the devices on which data is stored;
• protection by antivirus, a firewall and means to prevent unauthorised persons from accessing personal data and the means used to process it.

5.What rights you have regarding the protection of your personal data

In relation to our processing of your personal data, you have the following rights:

• the right of access to personal data;
• the right to rectification;
• the right to erasure (the „right to be forgotten“);
• the right to restriction of processing;
• the right to object to processing;
• the right to data portability;
• the right to lodge a complaint about the processing of personal data.

Your rights are explained below to give you a clearer idea of what they cover.

The right of access means that you can ask us at any time to confirm whether or not personal data relating to you is being processed and, if it is, for what purposes, to what extent, to whom it is disclosed, how long we will process it, whether you have the right to rectification, erasure, restriction of processing or to object, where we obtained the personal data, and whether automated decision-making, including any profiling, takes place on the basis of processing your personal data. You also have the right to obtain a copy of your personal data; the first copy is free of charge, and for further copies we may require a reasonable reimbursement of administrative costs, namely CZK 100.

The right to rectification means that you can ask us at any time to correct or complete your personal data if it is inaccurate or incomplete.

The right to erasure means that we must erase your personal data if (i) it is no longer needed for the purposes for which it was collected or otherwise processed, (ii) the processing is unlawful, (iii) you object to the processing and there are no overriding legitimate grounds for it, (iv) we are under a legal obligation to do so, or (v) in relation to personal data for whose processing you have given consent, you withdraw that consent.

The right to restriction of processing means that until we have resolved any disputed matters regarding the processing of your personal data, we may not process it other than by storing it, and where appropriate may use it only with your consent or for the establishment, exercise or defence of legal claims.

The right to object means that you can object to the processing of your personal data that we carry out for the performance of tasks in the public interest, in the exercise of official authority, for the purposes of direct marketing, or on the grounds of legitimate interest, including profiling based on our legitimate interest. If you object to processing for direct-marketing purposes, your personal data will no longer be processed for these purposes. If you object to processing based on other grounds, the objection will be assessed and we will then tell you whether we have upheld it and will no longer process your data, or that the objection was not justified and processing will continue. In any case, while the objection is being resolved, processing will be restricted.

The right to data portability means that you have the right to obtain the personal data relating to you that you have provided to us on the basis of consent or a contract and that is also processed by automated means, in a structured, commonly used and machine-readable format, and the right to have that personal data transmitted directly to another controller.

If you have comments or a complaint regarding the protection of personal data, a query for the person responsible for data protection at our company, or wish to exercise any of your rights, please contact our responsible person at recepce@klinovka.com. We will respond to your questions or comments within one month.

Our activities are also supervised by the Office for Personal Data Protection, with which you can lodge a complaint if you are dissatisfied. You can find out more on the office's website (www.uoou.cz).

Changes to the policy

Our Policy may be amended from time to time. We will publish any changes to the privacy policy on our website, and where significant changes are involved we will inform you in more detail (for some services we may announce changes to the Policy by e-mail). We archive previous versions of this Policy so that you can access them in the future as well.

This policy is effective from 1 September 2020.